Our world changed forever in 2020, in ways we still have yet to realize. But when we get to the other side of this crisis, some old challenges will still remain. This pre-COVID-19 interview was only done weeks ago, but the topics discussed reveal what our concerns were before the crisis, and it’s important that we don’t lose sight of them during it. Listen in as Andy Fiffick, Owner of RadAir, Current Chairman of the Mobile Air Conditioning Society (MACS), ASA Mechanical Operations Committee member and multi-shop operator in Cleveland, Ohio, talks about the challenges we will still have to face after World War C:

• The importance of volunteering to share leadership skills
• Adapting to change
• Building a reputation through pride
• The strength of numbers
• Embracing ongoing training and networking
• Finding and building new technicians
• Changing perceptions of technical careers
• The continuing challenge of automotive technology
• Innovative ideas, outreach and mentoring for the future

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