Phil Carpenter is a young man with a lot of responsibility as the Director of Operations for Urban AutoCare and Avalon Automotive. He’s also the President of the ASA Colorado Mechanical Division and has a keen interest in local legislative and community issues. Urban AutoCare and Avalon owner Brian Sump has a lot of faith in Phil’s abilities. As one of the next-generation of business leaders, Phil represents a new face with new ideas. Listen in as he discusses:

• How he started young in the industry attending UTI and working for an Audi dealership before going into the independent segment.
• His role as Director of Operations for a growing number of locations.
• Their strategy of acquiring good shops and making improvements
• His typical day managing multiple locations.
• The challenges in finding the right technicians.
• The importance of developing technicians internally to “grow your own.”
• Urban’s apprenticeship program and the value it provides.
• Using every avenue to recruit technical talent.
• Getting involved with the local Automotive Technology Programs.
• His views on the biggest challenges facing our industry.
• How we can help the next generation of technicians.
• The importance of ongoing education and training.
• How he maintains his life/work balance and the importance of family.
• What we’ve learned from the pandemic and what’s going to stick.
• Phil’s perspective on the value of ASA membership.

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